Bukky Of Notts Venture Ltd – Refund & Return Policy Last updated: 18/08/2026 At Bukky Of Notts Venture Ltd, we are committed to supplying fresh, high-quality products and delivering excellent customer service. Because we specialise in both perishable and non-perishable food products, please read this policy carefully before placing an order. By placing an order with us, you agree to the terms of this policy. Nothing in this policy affects or limits your statutory rights under UK consumer law. 1. Perishable Goods Due to the fresh and perishable nature of some of our products, perishable goods are generally not eligible for return or cancellation simply because a customer has changed their mind. This may include: However, this does not affect your legal rights where a product is: We do not normally accept returns or provide refunds where: These circumstances do not affect any statutory rights that may apply. 2. When a Refund or Replacement May Be Available We want to put things right where there is a genuine problem with an order. Depending on the circumstances and applicable law, a refund, replacement or other appropriate remedy may be available where: Incorrect Item: We supplied a different product from the one ordered. Missing Item: An item paid for was omitted from the order. Damaged in Transit: A product arrived damaged. Quality Issue: A product is faulty, unsafe, not of satisfactory quality or not as described. Eligible Non-Perishable Return: An eligible non-perishable product is returned in accordance with applicable cancellation and consumer rights. For damaged, perishable or food-quality issues, customers should contact us as soon as possible and, wherever possible, within 24 hours of delivery or collection. Evidence We may request clear photographs or video of the product and packaging to help us investigate a claim. Providing evidence helps us investigate and resolve issues efficiently, but the evidence requirement does not remove or limit any statutory rights you may have. 3. Reporting an Issue Customers should report any problem with their order as soon as possible. For perishable, damaged or food-quality issues, we strongly recommend contacting us within 24 hours of delivery or collection, because the condition of food products can change over time. Where possible, please provide photographs or video evidence of the product and packaging. This reporting period is intended to help us investigate issues promptly and does not remove or limit any statutory rights you may have. All customer service and refund requests should be submitted through our official customer support channels. 4. Review and Resolution Once we receive your request, our team will review the details and may contact you for additional information. We will assess complaints fairly and in accordance with this policy and applicable UK consumer law. 5. Closing of Customer Enquiries We aim to resolve customer issues as quickly as reasonably possible. If we are waiting for information reasonably required to assess a claim and the customer does not respond after reasonable reminders, we may close the enquiry. Closing an enquiry does not affect any statutory rights the customer may have. Nothing in this policy affects or limits your statutory rights under UK consumer law. 6. Refund Methods Where a refund is due under this policy or applicable law, it will normally be issued to the original payment method. Where appropriate and agreed with the customer, we may offer store credit or a voucher as an alternative resolution. Refund processing times may depend on the payment provider or financial institution. 7. Pre-Orders and Bespoke or Specially Sourced Orders Pre-ordered, specially sourced or bespoke products may have specific cancellation arrangements. Any applicable cancellation arrangements will be communicated to the customer before the order is confirmed. Where applicable law provides a right to cancel or a remedy because goods are faulty, incorrect or not as described, those rights will continue to apply. 8. Orders That Cannot Be Delivered Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive the order where required. If delivery cannot be completed because: additional delivery arrangements or charges may apply where appropriate. Where perishable food has deteriorated or become unsuitable for resale because delivery could not be completed for reasons attributable to the customer, we may not be able to provide a refund, subject to applicable law. 9. How to Contact Us To report an issue or request assistance with an order, please contact our official customer support channels: Official WhatsApp Business: 07344909643 Customer Support Email: support@bukkyofnottsfoods.com Customer Support Email: info@bukkyofnottsfoods.com For privacy, security and proper record-keeping, we do not normally handle customer service or refund requests through personal telephone numbers or social media direct messages (DMs). 10. Our Commitment We are committed to treating customers fairly and resolving genuine issues with orders promptly and reasonably. This policy is intended to explain our returns and refund procedures clearly while protecting the rights of both our customers and our business. Nothing in this policy affects or limits your statutory rights under UK consumer law.