Bukky Of Notts Venture Ltd – Terms of Use
Last updated: 18/08/2026
Welcome to Bukky Of Notts Venture Ltd. These Terms of Use explain the terms that apply when you access, browse or use our website and when you purchase products from our online shop.
By using our website or placing an order, you agree to these Terms of Use. Please read them carefully before using our services.
If you do not agree with these terms, please do not use our website.
These Terms of Use should be read together with our Privacy Notice and Refund & Return Policy.
1. Use of Our Website
Our website is provided to allow customers to browse and purchase African grocery products and related food products from Bukky Of Notts Venture Ltd.
You agree to use our website lawfully and responsibly.
You must not:
- Misuse our website or interfere with its normal operation.
- Attempt to gain unauthorised access to our website, servers, databases or systems.
- Introduce viruses, malware or other harmful material.
- Use the website for fraudulent or unlawful purposes.
- Attempt to interfere with the security or functionality of the website.
- Use information obtained from our website for unlawful purposes.
We reserve the right to restrict or suspend access to our website where we reasonably believe that these Terms of Use have been breached or where necessary to protect our website, customers or business.
2. Products, Product Information and Availability
We make reasonable efforts to ensure that product descriptions, prices, images and other information displayed on our website are accurate and up to date.
However:
- Products are subject to availability.
- Product images are provided for illustration and the actual packaging, branding or appearance of a product may occasionally differ.
- Product descriptions and information may be updated from time to time.
- We may discontinue products or temporarily remove products from sale.
- Some products may have limited availability.
Where a product becomes unavailable after you have placed an order, we will contact you where reasonably possible and explain the available options, which may include a refund for the unavailable item.
For food products, customers should also refer to any product-specific information provided on the website, including applicable ingredients, allergens, weight, storage or preparation information.
3. Prices and Payments
All prices displayed on our website are shown in British Pounds (GBP/£).
Unless otherwise stated, applicable taxes are included in the displayed price.
We take reasonable care to ensure that prices are accurate. However, if we identify an obvious pricing error, we may contact you before fulfilling the order.
Payments are processed through our authorised third-party payment providers.
We do not normally store your full payment card details. Payment information is processed in accordance with the relevant payment provider's terms and security procedures.
We reserve the right to correct genuine pricing or product information errors.
4. Placing an Order
When placing an order, you are responsible for providing accurate and complete information, including:
- Your name
- Delivery address
- Telephone number
- Email address
- Collection details where applicable
- Payment information
You confirm that you are authorised to use the payment method used for the order.
After placing an order, you should receive an order confirmation. An order confirmation confirms that we have received your order; it does not necessarily mean that the order has been dispatched.
If we are unable to fulfil an order, for example because a product is unavailable or there is an obvious pricing or technical error, we will contact you where reasonably possible and arrange an appropriate resolution, including a refund where applicable.
Nothing in this section affects your statutory consumer rights.
5. Delivery and Collection
We offer delivery and, where available, local collection options.
Delivery times provided on our website are estimates and may be affected by circumstances including:
- Delivery location
- Courier delays
- Traffic
- Weather
- Product availability
- Operational issues
- Other circumstances outside our reasonable control
We will make reasonable efforts to ensure that orders are prepared and dispatched within the stated timeframe.
Customers are responsible for providing an accurate delivery address and appropriate contact details.
If a delivery cannot be completed because incorrect information was provided or the customer is unavailable to receive the delivery, additional delivery arrangements or charges may apply where appropriate.
For perishable and frozen products, customers should ensure that someone is available to receive the order where required.
Further information about delivery, returns and refunds is provided in our Refund & Return Policy.
6. Returns, Refunds and Faulty Products
Our Refund & Return Policy explains how we deal with returns, refunds, missing items, incorrect items and damaged products.
Due to the nature of certain fresh, frozen and perishable food products, some products may not be eligible for return or cancellation simply because a customer has changed their mind.
However, nothing in these Terms of Use or our Refund & Return Policy removes or limits any statutory rights you may have under UK consumer law.
If you receive an incorrect, damaged or missing item, please contact us as soon as possible using our official customer support channels.
7. Food Products and Customer Responsibilities
Customers should read relevant product information provided on the website before purchasing.
Where applicable, customers should pay attention to:
- Ingredients
- Allergen information
- Storage instructions
- Use-by or best-before information
- Preparation instructions
- Product weight and quantity
Once products have been delivered or collected, customers are responsible for following appropriate storage instructions, particularly for fresh, chilled and frozen products.
8. Intellectual Property
Unless otherwise stated, the content on this website, including:
- Website text
- Logos
- Brand materials
- Graphics
- Photographs
- Product descriptions
- Page designs
- Website layout
- Other original content
belongs to or is lawfully used by Bukky Of Notts Venture Ltd and is protected by applicable intellectual property laws.
You may view and use the website for your personal and legitimate shopping purposes.
You must not reproduce, copy, modify, distribute, commercially exploit or republish our website content without our written permission, except where permitted by law.
9. Website Availability and Security
We aim to keep our website available and functioning properly. However, we cannot guarantee that the website will always be:
- Available without interruption
- Completely error-free
- Free from viruses or other harmful elements
- Compatible with every device or browser
We may temporarily suspend or restrict access to the website where necessary for maintenance, security, technical updates or other operational reasons.
10. Limitation of Liability
Nothing in these Terms of Use excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited under UK law.
Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms affects your statutory rights as a consumer.
11. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances that are outside our reasonable control.
These may include:
- Severe weather
- Flooding
- Fire
- Power or telecommunications failures
- Major transport disruption
- Courier disruption
- Government restrictions
- Industrial disputes
- Serious technical failures
- Other events beyond our reasonable control
Where such an event affects your order, we will make reasonable efforts to inform you and minimise the impact.
12. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including payment, delivery or social media services.
These links may be provided for convenience.
We are not responsible for the content, availability, security or privacy practices of third-party websites.
You should review the relevant third party's terms and privacy information before using their services.
13. Changes to These Terms
We may update these Terms of Use from time to time to reflect:
- Changes to our business
- Changes to our website
- Changes to our products or services
- Changes to applicable law
- Changes to our operating procedures
The latest version will be published on this page with the date of the most recent update.
Changes will apply from the date they are published, subject to any legal requirements that may apply.
14. Governing Law and Jurisdiction
These Terms of Use are governed by the laws of England and Wales.
If you are a consumer, you will also benefit from any mandatory consumer protection rights available to you under the law applicable to your circumstances.
Where a dispute cannot be resolved directly with us, the appropriate courts of England and Wales may have jurisdiction, subject to any mandatory rights you may have as a consumer.
15. Contact Us
If you have questions about these Terms of Use, your order or our services, please contact us:
Bukky Of Notts Venture Ltd
Email: support@bukkyofnottsfoods.com
Email: info@bukkyofnottsfoods.com
Telephone/WhatsApp: 07344909643
Business/Distribution Location: Nottingham, NG5 5QW
Last updated: 18/08/2026
Bukky Of Notts Venture Ltd
Quality African groceries, dry foods and frozen foods delivered across the UK.